No Show Re-Book Process & Script

No Show Re-Book Process & Script

These calls are not typical outbound calls - you need to handle no-show calls completely differently.


Step 1: Outbound → Book


Hey is this [First Name]? 


Hey this is [Your Name] here calling about the appointment you booked in on ____? With Outsourced Doers? 


ANSWER

(acknowledge) 


The reason I’m giving you a call is because it looks like you booked in an appointment to speak with one of our Outsourcing Advisers about getting the help of a Virtual Assistant to grow your business and - I’m not sure if you didn’t complete the pre-call form, or maybe it was a system error - but it looks like the system automatically cancelled your call…


ANSWER


So I wanted to give you a shout a see what prompted you to book the call in the first place? And if it makes sense… possibly getting you on another call with our top adviser to go over some strategies on (how to solve problem/achieve outcome). Does that make sense? 


ANSWER


So if you don’t mind me asking, what prompted you to book the call in the first place? 


ANSWER


Awesome makes sense. Again, sorry for the mix up with the appointment booking and that definitely sounds like something we may be able to give you some further insight on.  Now at this stage, I’ve taken this over - I’m an Outsourcing Advisor here - I’ve checked out your business and I know your industry pretty well and have worked with other Founders in your space.  


So basically what I’m going here is take this over so you get the help you need to get an Outsourcing Blueprint created for your business.  The best next step would be for us to get on a call together - so we can walk through your Blueprint together?


ANSWER


Great, well… I got my calendar open now… when works for you - either Tuesday or Thursday to chat for 45 minutes? 


ANSWER


Awesome and does 2pm PST or 4pm PST work better for you? 


ANSWER


Great - sent you a calendar invite… will you accept that for me really fast? 


ANSWER


Awesome - and - will you 100% be able to make that time or is there any chance you may have to reschedule? 


Transition to Pre-Call Confirmation Questions


To avoid another call quite close before your Consult, transition to the Pre-Call Confirmation questions you would normally ask so that you only have to send them a text message the day before the Consult.



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