Objection Handling
Contract/Agreement
Common Phrases: "Can I see the CONTRACT before paying?" "Can I see the SERVICE AGREEMENT before paying?" Rebuttal: "Completely understand and get that you want to be sure that everything adds up. Here’s how our process works, we’ll process the ...
Past experience with a VA
Common Phrases: "I've had a BAD EXPERIENCE in the past with a VA" "My previous experience has been one of OVER PROMISE AND UNDER DELIVER" "I’ve had to HAND HOLD an employee in the past, how is this different" Rebuttal: "We get it - this is sadly ...
$9 per hour
Common Phrases: "I saw the ad that said $9 per hour" "Other agencies are cheaper than $9 per hour" "I can hire my own VA for less than $9 per hour" Rebuttal: "Yes, absolutely you can. Many Founders have tried that themselves first when they come to ...
Online reviews
Common Phrases: "I’ve read some REVIEWS online and they are not good" Rebuttal: "Sure... look, a couple of things on that… Here at Outsourced Doers, we’re quite a large business and have worked with over 3,000 Founders so far and what you’re ...
Paying the training and recruitment fee
Common Phrases: "Why do I need to PAY FOR TRAINING?" "Why do I need to PAY FOR RECRUITMENT?" Rebuttal: "Someone’s gotta train them right, it’s either got to be you or us. To train well, you’ve got to personally know all of the digital marketing tasks ...
Think about buying on the call
Common Phrases: "I need to THINK ABOUT this" "I need to SLEEP ON this" "I’m NOT READY to make the decision TODAY" Rebuttal: "Oooh - good question. Here’s the thing, usually, when Founders are worried they're not ready for a Doer, it’s actually ...
I don't need 40 hours a week
Common Phrases: "I don’t think I need someone FULL TIME" "I don’t have ENOUGH WORK for an employee at the moment" Rebuttal: "Good question - here’s the thing. You not having enough work is not something I’m worried about… actually quite the opposite ...
Spousal Objection
Common Phrases: "I need to speak to my husband/partner/coach/accountant first" "I'm not the decision maker" I can't ultimately make this decision" Rebuttal: You should have checked at the start of the call that they’re the decision maker, If you did ...